Qu'est-ce que Process Communication Model (PCM) ?
Definition
The Process Communication Model (PCM), developed by American psychologist Taibi Kahler and initially used in astronaut selection for NASA, is a personality model that identifies six types (Thinker, Persister, Harmoniser, Imaginer, Rebel, Promoter) and describes how each type prefers to communicate, what they need to feel motivated, and how they behave under stress. Each individual has a 'personality structure' with all six types present in varying degrees, with a dominant 'base' and a current 'phase'.
In practice
In organisations, PCM is used for leadership training, team communication, conflict resolution, and sales coaching. Its particular strength is in stress management: the model precisely describes the predictable distress behaviours each type exhibits and provides concrete tools for de-escalation. Managers trained in PCM learn to adapt their communication style to each team member's needs — using feelings-based language with Harmonisers, facts and structure with Thinkers, playful energy with Rebels. PCM certification is available through Kahler Communications International and its licensed partners.
Key takeaway
PCM's strength is its actionability — it doesn't just describe who people are but gives precise communication tools for each situation, making it especially valuable for managers and coaches.
Définitions connexes
Personality Assessment
Standardised psychological tool measuring individual traits, preferences and behavioural tendencies to inform professional development or selection decisions.
Emotional Intelligence
The ability to recognise, understand, manage and use one's own emotions and those of others to think and behave effectively.
MBTI — Myers-Briggs Type Indicator
Personality typology model that classifies individuals into 16 types based on four preference dimensions (E/I, S/N, T/F, J/P).